Accessibility Policy

At The One Stop Money Shop, we believe that financial services should be accessible to everyone. We are committed to providing a website experience that is inclusive, easy to use, and supportive of customers with diverse accessibility needs. Our goal is to ensure that every visitor can access information and complete tasks independently, whether they are applying for a loan, using our calculator, or seeking support.

Accessibility Standards We Aim to Meet

We strive to align our website with recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 AA. These guidelines help ensure that content is perceivable, operable, understandable and robust for all users.

While we work toward ongoing compliance, we are continually improving our platform to ensure that accessibility remains a core component of our design and development process.

Design & Technical Features

To support a consistent experience for all users, our website includes:

Readable and Clear Content

  • Simple, plain-English explanations

  • Adjustable text sizes (using browser zoom or screen-reader tools)

  • Strong colour contrast to support visibility

Keyboard Navigation

Our pages are designed to be navigable without a mouse. Users can browse links, buttons, and forms using standard keyboard controls.

Screen Reader Compatibility

We include descriptive headings, logical page structures, and alternative text for graphics so screen readers can interpret content accurately.

Responsive Layouts

The site adapts to a wide range of screen sizes, including mobile phones, tablets, and assistive display technologies.

Assistive Technologies We Support

The One Stop Money Shop website is intended to work with commonly used assistive tools, including:

  • Screen readers

  • Speech-to-text tools

  • Browser accessibility extensions

  • Screen magnifiers

  • Operating system accessibility features

If your assistive technology encounters any barriers, we encourage you to let us know so we can address them promptly.

Ongoing Improvements

Accessibility is not a one-time task—it is an ongoing commitment. We regularly:

  • Review new website pages and features for accessibility impact

  • Update older content to meet modern standards

  • Test usability across devices and accessibility tools

  • Train our team on inclusive design principles

Feedback from users is a key part of this improvement process.

Third-Party Content

Some parts of our website may link to or embed third-party services. While we aim to choose providers that prioritise accessibility, we cannot guarantee their compliance. We welcome any reports of issues so we can consider alternatives if necessary.

If You Need Assistance

If you find any aspect of theonestopmoneyshop.co.uk difficult to use, we are here to help. Please contact our support team so we can assist you or work to resolve the issue.

Contact Details

Email: [email protected]
Phone: 01924 271 141
Address: The One Stop Money Shop, Wakefield, UK

We aim to respond to accessibility-related queries within 5 working days.

Policy Review

This Accessibility Policy is reviewed annually or whenever significant updates are made to our website or digital services. Our goal is to ensure it reflects the most current standards, technologies, and user needs.